Workplace
Set up a team to sell and support well
A simple roll-out for a new country or branch: train people, run quotes to cash cleanly, and look after customers after the sale.
Roll-out
Four courses for every new country
Know the range
Segments, products and where each fits.
Quote to cash
From enquiry to written offer, order, invoice and payment.
Customer support
Handling questions, faults and returns calmly and on time.
Selling well
Understanding the buyer before proposing anything.
Playbooks
What every site gets
Quote-to-cash playbook
Who does what at each step, and how long each step should take.
Customer-support playbook
How a case is opened, owned and closed.
Hosting visits
Short visits so teams learn from each other on real work.
Partner product day
How we run a day for partners
Ask
Who is coming and what do they need? Split the day by audience.
Prepare
Each product owner brings what is new, how to select and order, life cycle and lead times.
Plan
A timed agenda for each product line.
Share the teaching
Train local sales to deliver part of the day.
Keep one record
One shared file of sessions and attendees so follow-up is easy.
Measure
Link the day to orders that follow.
Hosting visits
Run of day for a visiting group
Arrive
Visitor pass and safety briefing.
Introduce
A short company introduction.
Meet
Time for the group's own meeting, then lunch.
See
Showroom and site tour.
Close
Questions, thanks and next steps.