You said, we did
You said, we did
We listen. What is right and possible, we do, quickly. What we cannot do yet, we do not forget: it goes into our queue, and we grow to meet it.
This page shows both lists. It never shows names or personal details.
How we handle what you tell us
You tell us
Use "Tell us what you think" at the foot of any page, or write to us. Every opinion is optional.
We read every message
Opinions from customers who are signed in and from other visitors are counted separately, so both voices are heard.
We act on what is right and possible
Small fixes go out quickly, and we list them below.
The rest joins our queue
We keep it in view and come back to it as we grow.
Done
| What we heard | What we did | When |
|---|---|---|
| Pages must work for everyone, including people with a disability. | An Accessibility button on every page: text size, contrast, listening, voice commands and more. | October 2026 |
| People want to read in their own language. | A Language button on every page, with a short list that opens quickly. | October 2026 |
| Saying no to cookies should be as easy as saying yes. | A privacy notice with Reject all and Accept all side by side, and Privacy choices at the foot of every page. | October 2026 |
| Prices should be fair and clear before anyone commits. | Plain pages on how we price, with every change agreed in writing. | October 2026 |
In our queue
| What we heard | Where it stands |
|---|---|
| A members area to follow your own requests, quotes and orders. | Being built. Members login opens it when it is ready. |
| More languages, checked by people. | In our queue. |
| A summary of opinions on this page. | In our queue. It starts once enough opinions have come in. |
This page is updated as items move from the queue to done.
Next step
Tell us what would make us better
Write to us and the right person on our team will read it.